All articles ← Knowledge Base Adding items or making changes to an order that you have already placed Are you legally able to dispense my prescription? Can I order over the phone? Can I return or exchange my purchase? Can I return prescription medicine or any preparation for oral use for a refund? Can I return the goods I have ordered? Can I speak to the pharmacist? Can you keep my repeats so I do not need to mail them in next time I order? Do you accept back orders? Do you deliver to PO Boxes? Do you have a catalogue? Do you offer prescription services? Do you price match? Government Authority Prescription Required - 'Auth' How can I cancel my order? How can I check the status of my order? How can I trust Chemist Direct with my health? How can you charge such low prices? How do I Unsubscribe/Remove myself from your Newsletter/Email? How long does it take to receive my order? I can’t add items to my cart or log in. How do I fix this? Is Chemist Direct a legitimate chemist? Is it safe to buy medication online from you? Post Code and State Boxes Not Appearing Refrigerated Items - 'Ref' What are cookies? Do I need to enable cookies on my browser to shop at Chemist Direct? What are the expiry dates on the products sold? What are your delivery costs? What are your store locations? What can I do if I have found defective or damaged products in my order? What forms of payment do you accept? What is an online pharmacy or online chemist? What is your return policy? Where do I send my prescriptions? Which countries does Chemist Direct deliver to? Who is behind Chemist Direct? Who is Chemist Direct? Who is responsible for processing my prescription? Why doesn't the tracking number work? Why should I create an account?