All of your orders will be logged and saved within your account so that you can check on the progress of your order.
By signing into your account and clicking into “My Orders” this will provide you with the most recent updates on your orders. The following statuses will show on the order:
• Processing – This confirms that your order and payment has been received, and is in the stage of being sent to our warehouse for picking and packing. Normally orders are dispatched within 24-72 hours.
• Closed – This status advises that your order has been cancelled and refunded. This may have been done through customer request or for an unforeseen circumstance. If you have any queries about a cancelled order then please contact us further.
• Complete – Your order has now been sent from our Sydney warehouse and will arrive with you shortly. For Australian deliveries, an automated email will be sent to you with your tracking details. The tracking number should be entered on the website www.auspost.com.au/track. Note, tracking details can take 24 hours to appear on this website.
• Pending BPAY – This means that you have selected to pay using BPAY, and we have not received your payment yet. Payments can take up to 2 business days to reach us through this method.