Knowledge Base

  1. Ordering 

    1. Adding items or making changes to an order that you have already placed
    2. Can I order over the phone?
    3. Do you accept back orders?
    4. How can I cancel my order?
    5. How can I check the status of my order?
  2. Shipping Methods & Times 

    1. Do you deliver to PO Boxes?
    2. Do you offer Express Shipping?
    3. How long does it take to receive my order?
    4. What are your delivery costs?
    5. Which countries does Chemist Direct deliver to?
  3. Returns & Refunds 

    1. Can I return or exchange my purchase?
    2. Can I return the goods I have ordered?
    3. What can I do if I have found defective or damaged products in my order?
    4. What is your return policy?
  4. Store Locations & Opening Hours 

    1. What are your store locations?
  5. Prescription Ordering 

    1. Are you legally able to dispense my prescription?
    2. Can I speak to the pharmacist?
    3. Can you keep my repeats so I do not need to mail them in next time I order?
    4. Do you offer prescription services?
    5. Government Authority Prescription Required - 'Auth'
  6. General Questions 

    1. Is Chemist Direct a legitimate chemist?
    2. Do you have a catalogue?
    3. Do you price match?
    4. How can I trust Chemist Direct with my health?
    5. How can you charge such low prices?
  7. All articles 

    1. Are you legally able to dispense my prescription?
    2. Can I return or exchange my purchase?
    3. What are your store locations?
    4. Is Chemist Direct a legitimate chemist?
    5. Can I return prescription medicine or any preparation for oral use for a refund?

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