Skip to content

I can’t add items to my cart or log in. How do I fix this?

This may be a problem with your browser's "cookies". This type of problem can easily be fixed by following the steps below.

If you are having trouble adding products to your Shopping Cart, you may have disabled the “Cookies” function on your browser. To enable “Cookies”, please do the following:

For Microsoft Internet Explorer
1. From the toolbar at the top, choose “Tools”
2. Select “Internet Options”
3. Click on the “Security” tab
4. Click on “Internet”
5. Choose the “Default” level

For Mozilla Firefox
1. From the toolbar at the top, choose “Tools”
2. Select “Options”
3. Click on the “Privacy” tab
4. Check the box “Accept cookies from sites”

If you are still experiencing problems the problem may lie with the internet security software on your computer, which is blocking all browsers from letting us creating a cookie on your computer. Your internet security program's help file will be able to assist further in this situation.

If you still have trouble even after following the steps above, you may want to try another browser or a different computer, as it is most likely the problem will be due to a setting on your computer

Feedback and Knowledge Base