Skip to content

General

← Customer Feedback for ChemistDirect.com.au

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

10 results found

  1. Use a Tracking System

    Provide a tracking system to online orders so that the customer has an understanding of when the order will be dispatched and when it will be delivered.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Update of status

    If there is a problem with filling an order most companies notify the customer of this.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. On line orders don’t arrive and they don’t reply to emails

    Try delivering orders and returning emails. How many emails does someone need to send before they get a reply??? My next will be my 5th, is 5 the magic number??? Or do you need more??? Don’t waste your time and money

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Get your shit together and run your business properly or you will end up having to foreclose from lack of customers

    I placed a order worth over $100.00 on the 6th of August and as of today the 16th of August, my order has still not been sent, with no real explanation given. I was told yesterday morning that it would be sent yesterday and then told last night that it wasn’t sent but is package up all ready to go first thing the morning of the 16th. Well it’s now 1.14pm in Perth and surprise surprise my order was not picked up this morning like from the courier like I was promised and is apparently still sitting there and my…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Improve your customer service.

    Extensive wait for orders. Zero communication in regards to order. Not until I rang to be told they are waiting on stock. Asked to have item in question to be swapped for same item in another brand and am still yet to have a response. This has been going on for over 3 weeks.

    Would give less than one star if it was an option.

    Definitely will not be using this service again.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Couldnot place order

    your web site is garbage . I have tried to add to the cart 4 times and hasn't worked.
    I have bought from previously twice with no problem but now you have got to smart Bye

    34 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Don't buy anything from this websites

    They sold items is out of stock, but reply me after 5 days!!! I already sent 3 email to support they didn't answer me until few days later!!

    The support is so so so so so... bad!!!!!!!!!!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. 412934912@qq.com

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. 412934912@qq.com

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Give Dharma a Customer Service Award

    I have tried for a long time to order Nude by Nature products whilst in the UK, before they have set up their UK website. Eventually I was given Chemist Direct.com address and I was from them in contact with Dharma, because I initially had difficulty with the site, She replied to me very quickly, was extremely helpful and after giving her lots of hassle she managed to get me on to the site and able to order what I wanted. I even managed to put my order in twice (what a bimbo) and she cancelled the wrong one for…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)